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COVID-19 Property Updates

UPDATED February 22, 2021

Effective February 22, 2021, as per the direction of the Provincial Government, Promenade Shopping Centre will be open for in-store shopping.

Everyone entering the mall must complete a screening.   You may either do so ahead of time online at: COVID-19 customer screening ( and show your result at the door, or complete it verbally with mall staff upon entering.

As we reopen, retailers may hold slightly different hours or may take an additional day or two to prepare for the reopening.

At this time only Entrances 1, 4 & 5 will be open for access to the centre.  For the time being Entrances 2 & 3 will remain closed.

We are open the following hours:

Monday to Friday 11am to 7pm
Saturday & Sunday 11am to 6pm

The food court is open for take-out.  There will be no seating at this time.  With the exception of our retailers offering dine-in services, please note that the consumption of food and beverages is not permitted inside the shopping centre at this time.

A list of stores that are open and operating will be provided soon.

All individuals entering Promenade Shopping Centre will be required to wear a mask or face covering while inside the shopping centre.  This is an additional measure to reduce the spread of COVID-19 and to keep each other safe.  To ensure everyone’s safety, York Region has mandated that facial masks be worn when in indoor public spaces effective Friday, July 17, 2020. 

The health & safety of our shoppers, employees and community is always our top priority.  Please maintain physical distance of 6 ft at all times while in the shopping centre.  We have designated enter and exit doors and ask that you follow the floor markings in the centre.  The mall capacity is set at 2,500 to keep our shoppers safe.  If this number is exceeded you will be asked to wait outdoors until we are able to allow more people to enter.

For more information on York Region’s policy please click here.

Visiting the mall and have a question for Guest Services?
Text (437) 233-8237 for contactless service (available during mall hours).

During this time, individual store hours and operations may vary.  We suggest you reach out to the stores you would like to visit to confirm their hours.

Stay safe & healthy!