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Guest Services

You, our Guests, are the foundation of this Shopping Centre.

We are committed to demonstrating that you will be cared for with respect, courtesy and understanding. We will strive to make every visit a great shopping experience. Please visit our Guest Services counter, located at the Bathurst Street Main Entrance, to indulge in our many services.

Free Wi-Fi

Promenade is pleased to offer free Wi-Fi for our guests while they shop. Simply open your browser on your device with Wi-Fi enabled and log in for unlimited access.

Gift Cards

Promenade Mall Gift Cards* are now available to purchase from our Guest Services Desk. Redeemable at most retailers and services, the Gift Cards are the perfect present for your loved ones.


Guest Services offers complimentary use of our wheelchairs.

Gift Wrapping

Allow us to expertly wrap your gifts, available all year round! As a dedicated member of our community, all funds raised from our gift wrap service are donated to local charities in our community.

Taxi Phone

Allow our Guest Services Representatives to call a taxi for you, or use the Minute Taxi phone located on the Upper Level at Entry #1 near the doorway.


Promenade offers SmarteCarte Self-Serve strollers conveniently located throughout the centre. SmarteCarte offers single and double strollers. Strollers are now located at Old Navy entrance (Door #2) with single/double strollers and outside of Aveda/Swarovski with single strollers.

First Aid

Our Security Officers are trained in CPR and First Aid and are always here to help.

Lost & Found

If at any time you notice that you have misplaced an item or have become separated from your group, please visit Guest Services. Or, if you’ve found an item, please drop it off at Guest Services and we will ensure that it is returned to its owner.

Coat Check Service

Make your shopping experience more comfortable by checking your coat at our Coat Check Service designed to enhance your shopping experience. A fee of $1.00 per coat will be charged for Promenade Coat Check Services. All proceeds from our coat check service are donated to local charities in our community.

Family Parking

At each of our main entrances, Promenade offers exclusive parking options for expectant mothers and parents with young children.



*This gift card is issued by PACE Savings & Credit Union Limited.