Guest Services

We are committed to demonstrating that you will be cared for with respect, courtesy and understanding. We will strive to make every visit a great shopping experience. Please visit our Guest Services counter, located at Entrance 1 (Bathurst Street Main Entrance), to indulge in our many services.FREE WI-FIPromenade is pleased to offer free Wi-Fi for our guests while they shop. Simply open your browser on your device with Wi-Fi enabled and log in for unlimited access.GIFT CARDSPromenade Shopping Centre Gift Cards* are now available to purchase from our Guest Services Desk. Redeemable at most retailers and services, give them the gift of choice with a Promenade Gift Card. *Gift Cards are accepted at most retail stores and services except the following: Aura Fragrances, BarberKing, Baskin Robbins, Bath and Body Works, Bourbon Street Grill, C.J.C., Craft Furniture, Digi Labs, EyeCan, Fat Bastard Burrito, Feta & Olives, Firehouse Subs, Freedom Mobile, iSpa, KFC, Paparazzi Kids, Pizzaiolo, Popeye's, Rexall, Romali, Rosietta, Sweet Jesus, Tbooth Wireless, Tech Dot Com, The Bagel House, The Global Stone, Thread Culture, Tim Hortons, and Zephaniah.WHEELCHAIRSGuest Services offers complimentary use of our wheelchairs.STROLLERSPromenade offers SmarteCarte Self-Serve strollers. SmarteCarte offers single strollers. Strollers are now located on Level 1 at the St. Louis/T&T Supermarket entrance (Entrance 3).LOST & FOUNDIf at any time you notice that you have misplaced an item or have become separated from your group, please visit Guest Services. Or, if you’ve found an item, please drop it off at Guest Services and we will ensure that it is returned to its owner.FAMILY PARKINGAt each of our main entrances, Promenade offers exclusive parking options for expectant mothers and parents with young children*.*NOTICE: Parking Lot Renovations in Progress. Please note that parking lot renovations are currently under way. Please excuse any disruption while we work to improve your experience. At this time, parking and access at Entrance 1 (Bathurst St. Entrance) is limited. While the Entrance remains open, the parking lot is currently closed for construction. We appreciate your patience and understanding during this time.