You, our Guests, are the foundation of this Shopping Centre. We are committed to demonstrating that you will be cared for with respect, courtesy and understanding. We will strive to make every visit a great shopping experience.
Please visit our Guest Services counter, located at the Bathurst Street Main Entrance, to indulge in our many services.
Our knowledgeable Guest Services Representatives can provide you with up to the minute information on what's happening at Promenade. From new store announcements and renovations to community events and store promotions, you'll find out everything you need to know to make your shopping experience a pleasurable one.
Shopping for a birthday, wedding, anniversary? The Cadillac Fairview shop! card® gift card is the perfect way to give your family and friends the gifts they've always wanted. Click Here for more information.
Promenade introduces SmarteCarte Self-Serve strollers conveniently located throughout the centre. SmarteCarte offers single and double strollers. Strollers are now located at Old Navy entrance (Door #2) with single/double strollers, outside of Aveda/Swarovski with single strollers, and Bank of Montreal Entrance (Door #5) with single strollers.
Guest Services now offers complimentary use of our wheelchairs.
Our Guest Services Representatives and Security Officers are trained in CPR and First Aid and are always here to help you.
Lost and Found
If at any time you notice that you have misplaced an item or have become separated from your group, please visit Guest Services. Or, if you've found an item, please drop it off at Guest Services and we will ensure that it is returned to its owner.
Coat Check Service
Make your shopping experience more comfortable by checking your coat at our Coat Check Service designed to enhance your shopping experience. A fee of $1.00 per coat will be charged for Promenade Coat Check Services. All proceeds from our coat check service are donated to local charities in our community.
It is our privilege to make your shopping experience easier by putting our skilled shopping expertise to use and helping you plan the perfect gift for your loved ones.
Allow us to expertly wrap your gifts, available all year round! As a dedicated member of our community, all funds raised from our gift wrap service are donated to local charities in our community.
Visit Guest Services and allow our Representatives to warm up your bottle for your baby.
Please visit our Guest Services booth for an up to date listing of all of our job opportunities in the shopping centre. For your convenience you may also check our Careers page.
At each of our main entrances, Promenade offers exclusive parking options for expectant mothers and parents with young children.
If you are in need of a taxi, please allow our Guest Services Representatives to call a taxi for you.